Salon Policy

Thank you for considering our services. Please take a moment to review the following information to ensure a smooth and enjoyable experience with us.

Please contact us directly for our waitlist or if you have any questions regarding our services.

Phone: 020 7610 0827

WhatsApp Only: +44 7366 998016

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LOCATION & PARKING

We are located in Fulham, South West London.

Nearest Train Stations:

Fulham Broadway & West Brompton

There is Pay & Display parking available at the front of the salon. You can use the RingGo app with the location code: 17501 or 17467 (Coomer Road, SW6 - a 2-minute walk)

Please purchase a parking ticket, we are not responsible for parking fines.

BOOKING, DEPOSITS & RESCHEDULING

Our non-refundable deposit is £40 (applied to your total bill)

Your booking is confirmed upon deposit payment.

You can reschedule at least 48 hours before your appointment.

You can reschedule twice. After that, a new deposit is required.

Your deposit payment is non-refundable, this includes cancellations. 

LATENESS & NO-SHOW POLICY

Please call us if you're running late. A 30-minute grace period is allowed. Beyond this, a lateness fee will be charged, or your appointment may be cancelled.

The lateness fee will be based on a percentage of your service cost.

BRAIDING HAIR & HAIR EXTENSIONS

Our brands include Ruka, Lugos, GIDA & Sensationnel.

All of our prices EXCLUDE the cost of hair/extensions needed. 

Picture references are for size only, not length. Choose the appropriate add-on for longer braids without an add-on you are opting for bra-length braids.

We have hair available to purchase, please get in touch with us to reserve hair. If not, you must bring your own.

PLEASE NOTE! If you provide your own, we only accept pre-stretched hair. We will charge £10 to stretch any unprepared hair and will need the hair at the salon at least 2 days in advance.

If you would like us to blend braiding hair to create a custom colour, there will be an additional cost of £10.

For French Curl Braids please select the correct service.

For Goddess Braids please purchase 1 pack of bulk braiding hair.

For Boho Braids please purchase 2 packs of bulk braiding hair.

For Boho/Goddess Braids we do not accept weft or bundles of weave for the curly attachment. You need to provide bulk hair. We will charge £30 to prepare bundles of weave for this style and will need the hair at the salon at least 2 days in advance.

WIG SERVICES

The selected date for your wig service will require you to drop off your hair extensions only. Your stylist will inform you when to collect your wig, which may not be the same day. Please complete your outstanding bill before collection.

ADDITIONAL INFORMATION

Health & Safety: We reserve the right to turn away anyone displaying flu-like symptoms or exhibiting unreasonable behaviour.

Service Satisfaction: If you are unsatisfied, notify us within 3 days. Corrections will not be made after this period.

Service Costs: Prices for Locs, Men, & Natural Hair Services are starting prices. Actual costs may vary based on hair length, thickness, or texture.

Unlisted Services: Contact us via WhatsApp or phone for assistance with services not listed.

By booking with us, you confirm that you have read and agreed to all the terms and conditions listed above.

We look forward to providing you with an exceptional service experience!