Salon Policy

Thank you for considering our services. Please take a moment to review the following information to ensure a smooth and enjoyable experience with us.

Please contact us directly for our waitlist or if you have any questions regarding our services.

Phone: 020 7610 0827

WhatsApp Only: +44 7366 998016

Stay updated with our latest styles, promotions, and last minute appointments on Instagram.

LOCATION & PARKING
We are conveniently located in Fulham, South West London.

Nearest Train Stations:

Fulham Broadway & West Brompton

Pay & Display parking is available outside the salon. Use the RingGo app with location code 17501.

BOOKING, DEPOSITS & RESCHEDULING

Our Non-Refundable Deposit is £40 (applied to your total bill)

Your booking is confirmed upon deposit payment.

Reschedule at least 48 hours before your appointment.

You can reschedule twice. After that, a new deposit is required.

LATENESS & NO-SHOW POLICY
Please call us if you're running late. A 30-minute grace period is allowed. Beyond this, a lateness fee (a percentage of your service cost) will be charged, or your appointment may be canceled.

A fee will be charged based on a percentage of your service cost.

BRAIDING HAIR & HAIR EXTENSIONS

Picture references are for size only, not length. Choose the appropriate add-on for longer braids without an add-on you are opting for bra-length braids or shorter.

We have hair available to purchase, please contact us to reserve hair, if not you must bring your own.

Please note, if you provide your own we only accept pre-stretched hair and will charge £10 to stretch hair.

Our brands include Ruka, Lugos, GIDA & Sensationnel.

For French Curl Braids please select the correct service.

For Goddess Braids please purchase 1 pack of bulk braiding hair.

WIG SERVICES

The selected date for your wig service will require you to drop off your hair extensions only. Your stylist will inform you when to collect your wig, which may not be the same day. Please complete your outstanding bill before collection.

ADDITIONAL INFORMATION

Health & Safety: We reserve the right to turn away anyone displaying flu-like symptoms or exhibiting unreasonable behaviour.

Service Satisfaction: Notify us within 3 days if you are unsatisfied. Corrections will not be made after this period.

Service Costs: Prices for Locs, Men, & Natural Hair Services are starting prices. Actual costs may vary based on hair length, thickness, or texture.

Unlisted Services: Contact us via WhatsApp or phone for assistance with services not listed.

By booking with us, you confirm that you have read and agreed to all the terms and conditions listed above.

We look forward to providing you with an exceptional service experience!