Salon Policy

Thank you for considering our services. Please take a moment to review the following information to ensure a smooth and enjoyable experience with us.

Please contact us directly for our waitlist or if you have any questions regarding our services.

Phone: 020 7610 0827

WhatsApp Only: +44 7366 998016

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LOCATION & PARKING

We are located in Fulham, South West London.

Nearest Train Stations:

Fulham Broadway & West Brompton

There is Pay & Display parking available at the front of the salon. You can use the RingGo app with the location code: 17501 or 17467 (Coomer Road, SW6 - a 2-minute walk)

Please purchase a parking ticket, we are not responsible for parking fines.

BOOKING, DEPOSITS & RESCHEDULING

Our non-refundable deposit is 25% of your total bill.

Your booking is confirmed upon deposit payment.

You can reschedule at least 72 hours before your appointment.

You can reschedule twice. After that, a new deposit is required.

Your deposit payment is non-refundable, this includes cancellations. 

LATENESS & NO-SHOW POLICY

Please call us if you're running late. A 30-minute grace period is allowed. Beyond this, a lateness fee will be charged, or your appointment may be cancelled.

The lateness fee will be based on a percentage of your service cost.

BRAIDING HAIR & HAIR EXTENSIONS

Our brands include Ruka, Lugos, GIDA & Sensationnel.

All of our prices EXCLUDE the cost of hair/extensions needed. 

We have hair available for purchase. Please contact us in advance to reserve hair. If not, you must bring your own; stock is subject to availability. 

PLEASE NOTE! If you provide your own, we only accept pre-stretched braiding hair. We will charge £10 to stretch any unprepared hair and will need the hair at the salon at least 2 days in advance.

If you would like us to blend braiding hair to create a custom colour, there will be an additional cost of £10.

For Goddess Braids please purchase 1 pack of bulk braiding hair for the curly attachment.

For Boho Braids please purchase 2 packs of bulk braiding hair for the curly attachment.

PLEASE NOTE! For Boho/Goddess Braids, it will take your stylist 45 minutes - 1 hour to prep the bulk braiding hair (curly attachment). For this reason, if you're providing your own bulk hair for the service, you need to drop it off at the salon at least 2 days in advance.

For Boho/Goddess Braids we do not accept weft or bundles of weave for the curly attachment. We recommend purchasing bulk braiding hair. We will charge an additional £30 to prep bundles of weave for this style and will need the hair at the salon at least 2 days in advance.

ADDITIONAL INFORMATION

Health & Safety: We reserve the right to turn away anyone displaying flu-like symptoms or exhibiting unreasonable behaviour.

Service Satisfaction: If you are unsatisfied, notify us within 3 days. Corrections will not be made after this period.

Service Costs: Prices for Locs, Men, & Natural Hair Services are starting prices. Actual costs may vary based on your hair length, thickness, or texture. 

Unlisted Services: Contact us via WhatsApp or phone for assistance on services or custom styles not listed.

By booking with us, you confirm that you have read and agreed to all the terms and conditions listed above.

We look forward to providing you with an exceptional service experience!